Refund & Cancellation Policy

At FOZI AUTOS, we take tremendous pride in delivering complete peace of mind with every automobile purchase. We believe in clear, uncompromised transparency before, during, and after your transaction. This Refund and Cancellation Policy outlines the exact terms governing vehicle bookings, token money, inspection verifications, and custom import requests.

When you select an in-stock vehicle from our Dhaka showrooms or digital inventory and submit a booking deposit (token money), the vehicle is reserved exclusively for you for an agreed holding period (typically 7 calendar days).

If during this period our joint partner bank financing application is declined by all applicable financial institutions with verifiable documentation, or if you discover an unresolved structural defect during pre-delivery inspection that contradicts our verified condition report, your booking deposit is 100% refundable within 3 to 5 business days.

If a customer unilaterally decides to cancel a reserved vehicle without cause after the agreed holding duration has expired, FOZI AUTOS reserves the right to retain a nominal administrative re-listing fee to cover showroom staging and holding expenses.

Every reconditioned car at FOZI AUTOS comes with a 100% genuine Japanese auction sheet verification guarantee. If at any time prior to vehicle handover an independent technical inspection verifies that the auction sheet provided by FOZI AUTOS was tampered with, fake, or inaccurate, you are entitled to an immediate, unconditional 100% full refund of all amounts paid, including booking deposits and registration advances.

For clients requesting bespoke vehicle procurement directly from Japanese auctions (USS, TAA, CAA, JU, etc.):

• Pre-Bidding Stage: The initial auction security deposit is 100% refundable at any time prior to placing a successful winning bid in Japan. • Post-Winning Bid: Once a winning bid is finalized at a Japanese auction house on your instruction, international purchase agreements, export documentation, and shipping freight are immediately executed. Consequently, auction acquisition costs, Japanese export duties, and sea freight cannot be cancelled or refunded. • Port Customs & Clearance: In the rare event that a vehicle cannot be cleared through Chittagong or Mongla port due to regulatory non-compliance on our part, FOZI AUTOS assumes full financial liability and will replace the vehicle or issue a complete refund.

Prior to vehicle handover, you will undergo a comprehensive walk-through and test drive with our Senior Delivery Specialist. Once the official Vehicle Delivery Acceptance Protocol is signed and the vehicle is driven away from our showroom premises, the purchase is deemed completed and final.

Automobiles cannot be returned for a cash refund simply due to a change of personal preference post-delivery. However, your vehicle remains protected by our comprehensive warranty and after-sales service agreements.

All qualifying vehicles purchased through FOZI AUTOS are backed by written warranty coverage encompassing the engine assembly, automatic/CVT transmission, and hybrid battery systems (as specified in your vehicle sales agreement).

Warranty claims are serviced directly through our authorized repair and maintenance network. In the event of a covered mechanical fault, FOZI AUTOS covers required replacement parts and labor according to your warranty tier.

To submit an official cancellation or refund request, please provide your Booking Reference Number, copy of Money Receipt, and reason for cancellation via:

Email: accounts@foziautos.com Showroom Desk: Customer Relations Manager, FOZI AUTOS, 150/C, Tejgaon Industrial Area, Opposite Sarak Bhaban, Tejgaon, Dhaka-1208 Phone: +880 1673-441064

Approved refunds are disbursed via Account Payee Cheque or direct BEFTN/NPSB bank transfer to the customer account on file within 3 to 7 business days.